Response times
I acknowledge every message about a domain within 2 working days. Most questions and requests are resolved within 5 working days. If something will take longer, I tell you why and when to expect an answer.
Complaints follow their own procedure, with the same timescales and a route to Nominet: see Complaints.
Outside working hours
Messages sent in the evening, at weekends or on UK public holidays wait until the next working day. The timescales start from then. If a report will not wait, please write rather than call, so that it is on record from the start.
Whose names these are
Every name on this tag is registered to me and kept for work of my own. There is no customer account here for anyone to ask me to alter, and so nothing for me to verify before acting. A request about a name registered somewhere else belongs with that name’s own registrar, which a WHOIS lookup will show you. I will never ask anybody for a passport, a bank card number or a password by email, and I never send a link asking for one.